We offer you a 100% quality guarantee. You may return defective merchandise up to 30 days from the date of original purchase for exchange. Stock items may be returned to inventory if product(s) is unworn, unwashed, unaltered or otherwise unused within the 30 day return period. Shumsky reserves the right to have final judgement on elective returns. Client will not be charged a restocking fee for this service. Elective returns are not accepted on Made-To-Order items due to the custom nature of the products.
Please contact the ZF Merchandise Shop Customer Care Team at 1-800-414-8946 regarding any returns. To expedite the return process, have your order number (located in the upper right portion of the packing list) ready when you call.
If merchandise was damaged in shipment, please call your Customer Care Specialist as soon as possible. Do not return merchandise damaged in shipment without calling the Customer Care Team, as this will void the claim.